Naga11 cares about your privacy. This document clearly explains what data we collect, how it is used, how we protect it, and your rights as a user in Malaysia.
Here are the six core principles underpinning the naga11 privacy policy — designed to ensure your personal data remains secure and under your control at all times.
All data transmitted between your browser and naga11's servers is encrypted using 256-bit SSL — the same standard used by Malaysia's major banking institutions to secure online transactions.
Your personal data is stored on servers protected by multi-layered access controls. Only staff with specific authorisation may access user data, and every access is logged and monitored through audit trails.
Naga11 gives you full control over your data — you may review, amend, or request deletion of your personal data at any time through our customer support, available 24/7.
Naga11 has never and will never sell your personal data to third parties for marketing or commercial purposes. Your data belongs to you and we fully respect that right.
The naga11 privacy policy is designed to comply with Malaysia's Personal Data Protection Act (PDPA) 2010 — the primary legislation governing the collection and processing of personal data in Malaysia.
Should there be any significant changes to how we process your data, naga11 will notify you via email or platform notification before the changes take effect.
This Privacy Policy ("Policy") describes the data collection, use, disclosure, and protection practices followed by naga11 ("we", "Platform") regarding personal information you provide to us when using the naga11.bar platform, the naga11 mobile app, and all related services.
Naga11 is committed to protecting our users' privacy in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. By using the naga11 platform, you consent to the collection and use of your personal data as described in this Policy.
This Privacy Policy is part of the naga11 Terms and Conditions and should be read together with that document for a complete picture of your rights and responsibilities as a user of our platform.
Naga11 collects various categories of personal data depending on how you interact with our platform. Below is the data we collect and its sources:
A) Data You Provide Directly
B) Automatically Collected Data
Naga11 does not collect credit or debit card numbers directly. All payments are processed through certified payment gateways and e-wallet providers that maintain their own security standards.
Naga11 uses your personal data only for legitimate purposes necessary to deliver our services. The table below outlines the primary purposes for which data is used:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Registration & Account Verification | Name, email, phone number, date of birth | Contractual agreement |
| Identity Verification (KYC) | MyKad / passport, verification selfie | Legal obligation (AML) |
| Deposit & Withdrawal Processing | Bank account / e-wallet details | Contractual agreement |
| Customer Support | Account history, transactions, communications | Legitimate interest |
| Promotions & Bonus Notifications | Email, phone number | User consent |
| Security & Fraud Prevention | IP address, device data, activity patterns | Legitimate interest |
| Platform Improvements | Anonymous usage data | Legitimate interest |
Naga11 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is only shared in the following situations:
All third parties working with naga11 are bound by strict data protection agreements and are not permitted to use your data for any purpose other than those specified in those agreements.
Naga11 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While we do our best to protect your data, no online system can be guaranteed 100% secure. We encourage users to use a strong password and enable two-factor authentication (2FA) from your naga11 account settings.
Naga11 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by Malaysian law:
Once the retention period expires, your data will be securely deleted or anonymised.
Naga11 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:
| Cookie Types | Purpose | Status |
|---|---|---|
| Session Cookies | Maintains your login session and platform preferences during an active session. | |
| Functional Cookies | Remembers your language preference, theme, and display settings. | |
| Security Cookies | Detects suspicious activity and protects your account from unauthorised access. | |
| Analytics Cookies | Collects anonymised usage data to help us understand how the platform is used. | |
| Marketing Cookies | Helps display relevant promotions based on your interests. |
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the naga11 platform.
Under PDPA 2010 and the naga11 policy, you have the following rights regarding your personal data:
The naga11 platform is strictly for adults aged 18 and above. naga11 does not knowingly collect or process personal data of individuals under the age of 18.
If we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who find that their child has registered on naga11 may contact our support team to request data deletion.
Naga11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use.
Any significant amendments will be communicated to users via in-platform notifications or registered email at least 14 days before the changes take effect. Continued use of the naga11 platform after the effective date will be considered acceptance of the updated terms.
The date of the latest version of this Privacy Policy is January 2026. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding your personal data at naga11, our customer support team is available 24 hours a day, 7 days a week.
You may contact us via:
We are committed to responding to all privacy-related enquiries within 72 hours of receiving your request.
As a naga11 user and under Malaysia's PDPA 2010, you have eight fundamental rights regarding your personal data, all of which we fully respect.
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
You may request the deletion of your personal data, subject to legal retention requirements.
You may request that we restrict the processing of your data in certain situations provided for by law.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another party.
You may withdraw consent for certain processing activities (e.g., marketing emails) at any time.
If you are not satisfied, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
To exercise any of the above rights, contact the naga11 support team via live chat or email. We will process your request within 30 calendar days of receipt.
Naga11 respects your personal data and is committed to ensuring your privacy is protected at all times. Register today and enjoy a safe and secure gaming experience.